That just doesn't sound like Honda. They have always been a company of secrets. I doubt they'd risk letting a customer do a field test. Their way is to do company testing for 5 yrs, then release it lol.
I was thinking back to the seat heat fix where they released a rubber band-aid fix to a select group of customers. Of course, I'm hoping the clutch fix works out better than the sear heat fix.
Yeah you are both right bout the seat. That was a total stab in the dark. There must be some new blood in the higher ups at Honda. Cause 10 yrs ago that would never fly. Like everything else, they are slacking. Sad to see a company established on dependability and building stuff right start to slip. Hope it's not a sign of things to come.
I'm afraid the older guys at Honda are possibly retiring or being replaced. They cared about quality. We all know what the younger generation cares about....Numbers. Where I work is perfect example. Japanese owned btw. When production is down, their answer is to increase the production expectations. What?? How does that make sense? If you suddenly hear a rod knocking in your car going down the road, is the answer pressing down on the accelerator? For some I'm afraid it is
If not, can you say "class action"? Seriously. Is that what it's gonna take? They have 2 of the biggest "Go big Red" guys on the planet doubting them? I'm thinking the snowball just got dropped over the edge of the hill.
It's not just a Honda thing with the secrets, that's Japanese manufactures in general, or at least that has been my experience over the years. I also can't imagining them just selecting one dealership and allowing them to do some Honda backed warrantee modification / solution and not the others - this would be opposite of the way they treat their dealer network in general.
That's total BS! I don't care if you are hard on stuff...theres obviously a problem with your machine and they should stand behind it.
I don't really deal with it at work, but I physically see it every day I'm there.
For me "at work" is not the company I am employed by, but some of the products we represent and I repair a lot of stuff we don't represent. My company is the best customer service company I've ever worked for, from the President on down it's customer service first and foremost. While many of our competitors and principals are shrinking, we are growing and it is because we take care of the customer - they keep coming back over and over...
