STATUS UPDATE
So after calling Corporate Honda Motorsports Customer service for 4 days in a row, and leaving messages with the individual assigned to my case (Kelly). I finally got a hold of someone on Monday (7-13-2020) who was not even assigned to my case (Chris).
He told me that on Friday (7-10-2020) Kelly spoke with the servicing dealer (Honda Marysville) who currently has the machine.. At this time the service manager told her that the regional service manager looked at the failed component of my machine, and determined that it would not be covered under Honda warranty. He said the failed mount showed no signs of stress, or spotting to indicate manufacturing defect?? 🤔 I was also told by Corporate Honda that the servicing dealer have to start a checklist 1st to start a warranty claim. No mention of this checklist being completed, nor have I seen it, if it even exist??
Guess how many phone calls I have received from Corporate Honda & The Servicing Dealer since I dropped the machine off on June 26, 2020. . . EXACTLY ZERO 0! I figured that might be some pretty pertinent information that someone might have wanted to fill me in on at some point, but I guess not. So I called the servicing dealer and finally spoke with the Service Manager to see if they had even assessed the machine for an estimate of the repair cost yet. He, of course told me he would call me back with it. So I had to call him back again! Finally tells me that it is going to be $5,800 to repair. Completely new Frame replacement & Labor. He told me that I should reach out to the selling dealer or company that I purchased the Platinum Protection Package with when I bought it. So I called the company (Compass Powersports) I purchased the platinum 5 year extended protection package with. They told me that I could not initiate a claim on my own with all the photos & explanation of the failure. Told me that the servicing dealer would have to call them to initiate the claim. So I know that they are just going to tell them that they were not going to cover it under Honda's factory warranty & Compass will ultimately decide to not cover it as well. Later in the day yesterday, BTW, I finally received my 1st phone call from Honda Marysville. The GM says, I seen your message and I am not sure what's going on with the machine or how much it is going to be to repair it. I will have to get that information from "the guys" and call you back 😂. I just said, OK. lol. and hung up. I already know what it is going to be, and what was determined by "the guys" but obviously they don't have a clue how to operate a dealership at Honda Marysville. Needless to say, he never called me back.
The GOOD NEWS is, after dealing with all the mentioned above, yesterday (7-15-2020) I emailed the GM & Sales Associate that sold me the machine. Southern Honda of Chattanooga Tennessee. The sales associate (Mitch) immediately calls me, and apologizes that I am having this much trouble with a warranty claim. He says that would have never happened if I took it to them 1st. He told me that the GM was off yesterday, but he is going to be calling me today to make this right. I might, unfortunately, have to drive back to Tennessee to either get the machine repaired or get a new machine, but I was assured that they would get me up and running, and SOON!
I will keep you all posted, and appreciate all the feedback. I'm definitely going to beef up the mounts, and order the arched- A-Arms after this!
I'm completely astonished & sadly disappointed with Honda's response to this. I even emailed the plant manager where the machine was made in Timmonsville, SC. I think at some point, Honda has to own up to the flaw, address it, and make it right! I'll hold my breath, but keep y'all posted! Hope to be riding again, soon!!!
