I feel your pain. I don't know squat about my machine, but I was absolutely appalled by the lack of dealer knowledge. From the day I went in and first saw it, to picking it up was 4 days. I read what I could on it, then went back and I knew more than they did. Per them, no heat issues, no clutch issues, no transmission issue. Nothing. Ever. When I picked it up, the walk thru consisted of looking at the pretty gauges. I asked to be shown one thing and they copped an attitude and I told him to humor me, which he did with an attitude. Needless to say, all needs of this machine will be purchased over the Internet.
We still camp with snow but just can't as often it's so much more expensive and tougher. We go from almost every weekend to every other to Christmas-Valentines Day off and that's depressing. But yes we do camp in the snow. This was Christmas. All of our friends and family spend Xmas in the woods away from everything. It's actually become my favorite holiday since we started leaving town years back. It's so cool to watch your kids enjoy the holidays without all the distractions that have become xmas it's like going back in time. 
