AKRider
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Lifetime Member
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Some of you have read and replied to my comment about having issues with my P1000-5D on my first ride. For those that haven't read it, this is the problem.
After finally taking delivery of my machine (it was "quarantined" by the Stop Sale for a week) on April 9, I took it out on April 10. I found that when placing the drive mode in either 4WD Diff Lock or Turf that the display indicators were intermittent. Sometimes the indicators would work, sometimes not. I tried a variety of different things. None helped. 2WD and 4WD indicators didn't have an issue.
I figured that since I shelled out a heck-of-a-lot of money for this thing it was up to the dealer to fix it. I took it in on April 13. I pretty much called every day for status starting on the 15th. They told me they were working on it, that the machine was actually going into those modes but they couldn't get the indicators to work. We discussed the Diff Lock cable adjustment, grounds, etc. They told me that a Honda rep was in town and had given them some guidance on things to check and do... blah, blah, blah. They also told me that they had been working with Honda to fix the issue.
They called me yesterday, April 28 - 15 days after I took it in, and said they were stumped, that they would continue working the problem, and that if I wanted to I could pick up the machine and take it out over the weekend. (insert your choice of sarcastic reply here) I actually contemplated doing that and seeing if I could fix it myself, but I was calm enough to not let them off the hook. I declined that offer and informed the service manager that I would be calling customer service to put pressure on Honda to work with them to fix this problem. He thought that was a great idea because he felt they weren't giving him the information he needed to remedy the issue.
The customer service person was very interested in this. He took all the necessary information and then put me on hold for a couple minutes to do some research. According to him, the dealership had not contacted Honda technical personnel at all about this problem. Imagine that. He assigned a case manager who will be contacting the dealer and myself within 1 to 2 business days.
I feel better now that Honda is in the loop, but the irritation factor is growing. I put $500 down on this machine on March 26. I went to pick it up on April 2 but was denied due to the Stop Sale. (I called Honda customer service on this, also, as the dealer kept telling me that Honda wasn't giving them any advice). I picked the machine up on April 9 - with a large down payment, and took it back to them on the April 13. So, in the 34 days since I put money down I have had the machine in my possession for 4 days. My first payment is due in 10 days. This coming weekend will be the third decent weekend in a row for riding that I won't have the machine. Grrr...
I've owned Honda's for the last 12 years and love them, and I'm confident Honda will make this right.
Thanks for hearing me out.
After finally taking delivery of my machine (it was "quarantined" by the Stop Sale for a week) on April 9, I took it out on April 10. I found that when placing the drive mode in either 4WD Diff Lock or Turf that the display indicators were intermittent. Sometimes the indicators would work, sometimes not. I tried a variety of different things. None helped. 2WD and 4WD indicators didn't have an issue.
I figured that since I shelled out a heck-of-a-lot of money for this thing it was up to the dealer to fix it. I took it in on April 13. I pretty much called every day for status starting on the 15th. They told me they were working on it, that the machine was actually going into those modes but they couldn't get the indicators to work. We discussed the Diff Lock cable adjustment, grounds, etc. They told me that a Honda rep was in town and had given them some guidance on things to check and do... blah, blah, blah. They also told me that they had been working with Honda to fix the issue.
They called me yesterday, April 28 - 15 days after I took it in, and said they were stumped, that they would continue working the problem, and that if I wanted to I could pick up the machine and take it out over the weekend. (insert your choice of sarcastic reply here) I actually contemplated doing that and seeing if I could fix it myself, but I was calm enough to not let them off the hook. I declined that offer and informed the service manager that I would be calling customer service to put pressure on Honda to work with them to fix this problem. He thought that was a great idea because he felt they weren't giving him the information he needed to remedy the issue.
The customer service person was very interested in this. He took all the necessary information and then put me on hold for a couple minutes to do some research. According to him, the dealership had not contacted Honda technical personnel at all about this problem. Imagine that. He assigned a case manager who will be contacting the dealer and myself within 1 to 2 business days.
I feel better now that Honda is in the loop, but the irritation factor is growing. I put $500 down on this machine on March 26. I went to pick it up on April 2 but was denied due to the Stop Sale. (I called Honda customer service on this, also, as the dealer kept telling me that Honda wasn't giving them any advice). I picked the machine up on April 9 - with a large down payment, and took it back to them on the April 13. So, in the 34 days since I put money down I have had the machine in my possession for 4 days. My first payment is due in 10 days. This coming weekend will be the third decent weekend in a row for riding that I won't have the machine. Grrr...
I've owned Honda's for the last 12 years and love them, and I'm confident Honda will make this right.
Thanks for hearing me out.
