![Rick49274](/data/avatars/m/36/36961.jpg?1620176812)
I was very kind to the guy on the line.Man, after 20 minutes of being on hold that new guy didn't stand a chance of making you happy. I hate being on hold when I'm in a hurry too but I'd say don't let one bad experience make you run to an internet forum to condemn them forever. Give them another chance and see how it goes.........
As I said I have had an opportunity to manage a call center and know what they go through.
I always give a chance to make it right, I don't blame you for not reading the entire post as there is a lot of unnecessary crap on it now, but as I stated I sent them a note to corporate and my number with details and let them know I would report whether they responded or not. I also included the link to my post.